- Booking Cancellation : Customers can cancel their airport transfers, corporate transfers, wedding transfers, tours, event transfers, or parcel delivery bookings by contacting our team. Please inform us as early as possible to avoid cancellation charges.
- Cancellation Charges : Cancellation fees may apply depending on when the request is received, the pickup time, and whether a driver has already been assigned or dispatched. Any applicable charges will be explained before a refund is processed.
- Refund Eligibility : Customers may receive a full or partial refund depending on their booking details and cancellation circumstances. Refund requests are reviewed individually, taking into account the service booked and any costs already incurred.
- Late Cancellations : Cancellations made shortly before the scheduled pickup may attract additional charges. If the driver has reached the pickup location, a cancellation fee may apply.
- Booking Changes : Customers wishing to change their pickup time, date, or destination should contact us promptly. Changes are subject to driver availability and may affect the original fare.
- Refund Processing : Approved refunds will be returned through the original payment method where possible. Processing times may vary depending on the payment provider.
- Contact Our Team : For cancellations, booking changes, or refund enquiries, please contact Melbourne Silver Taxis with your booking details. Our team will review your request and provide further assistance.
Melbourne Silver Taxis offers airport rides, corporate travel, wedding trips and parcel delivery.